Learn how to contact them here. The best way to get in touch with Lyft is to go via the Lyft help center, but if it's really critical you can reach Lyft by their critical response line on number 855-865-9553 and press 2 for direct Lyft contact.If it's not critical you can get plenty of help by e-mail, help center or common Lyft … On Saturday June 3rd I happened to be behind a LYFT driver at a red light. Lyft’s website focuses on contact with representatives via email (rather than in-person). They’re mostly available if you’re having issues with your current account, app, or with a specific ride, not to schedule rides for you. This rating appears next to both driver’s and passenger’s names in the Lyft app. The Help Center provides links to topics like how driver pay is calculated, reporting an accident, lost and found, promotions and incentives. Only in emergency situations, as we discussed above. On Facebook, the company usually replies within one hour of an initial message. On the top at the left side of the app there is the photo, tap on it. Find out average driver earnings in your city. How much do Lyft drivers make? The server responded with {{status_text}} (code {{status_code}}). Lyft’s Help Center is intuitively designed, and the network of internal pages are intelligently interlinked to each other so that you won’t have any problems navigating through the posts. I wanted to keep it separate for my own personal communication with my family. phones, for downloading the GPS system for drivers? We would like to show you a description here but the site won’t allow us. Drive with Lyft – Choose your hours, drive your own car, and make some cash. Another easy way to contact Lyft is by submitting a ticket through this online request form. If you have an issue with a ride, question about your earnings, or want more info about becoming a driver, you have many options to get help. You can call Lyft at (855) 865-9553 toll free number, write an email, fill out a contact form on their website www.lyft.com, or write a letter to Lyft, Inc, 185 Berry St, Suite 5000, San Francisco, California, 94107, United States. As a way to keep their users happy and to keep their brand identity untarnished, they are very adept at resolving issues shared through public platforms. Luckily, the Lyft customer support team has your back, offering several different channels for you to reach out. If you do have issues with pricing or fees, you can take it up with Lyft customer support. Most of the time, there is mutual respect. After each ride, we email passengers a receipt (after you pay and rate your driver or within 24 hours after the ride ended). Any other situation does not require placing a call with the hotline. Become a driver and make money giving rides, or get a Lyft ride in minutes. In moments like these, it’s reassuring to get help from someone on Lyft’s team. Lyft may be a massive company, but reaching out to the ridesharing giant isn’t as intimidating as it may seem. How drivers can contact Lyft: Send a message to Lyft in the ‘Help’ section of the app, or at help.lyft.com. No, these customer support channels cannot help you make ride requests. The Lyft Help Center is the first place that riders and drivers should go when in need of help with common questions. Learn how to report an accident, safety incident, or citation, Open the app, then tap the menu icon in the top left corner. It’s based not just on exchanges of money and services, but also on personal accountability and mutual respect. A Portland politician pushing to defund the police, claiming that most calls are not real crimes, recently called 911 herself -- over an argument with a Lyft driver who refused to close his window. Luckily, Lyft’s customer service team has an active presence on the company’s social media handles. Lyft has said they will not make a profit from the sale of the partitions , and shields will cost drivers $38 (including shipping). Lyft is your friend with a car, whenever you need one. We’ll call you in a moment. For this reason, they reserve their phone support for dealing with safety issues. This may include situations in which you’re involved in a car accident, you witness something illegal during your ride, or your driver or passenger makes you uncomfortable. We’ve answered some common questions below to help you get to know your options even further: 1. You should certainly report these issues to Lyft so that they can fix them (and get you back on the road). Request a Lyft ride in a web browser on your phone, tablet, or laptop – no app download required. Lyft specifies these as urgent situations in need of immediate contact. {{#message}}{{{message}}}{{/message}}{{^message}}Your submission failed. However, it may come in handy as a mailing address for anyone who needs to escalate a major issue, after a long period of no resolve, or any person or organization with a large-scale issue to address. Keep in mind Lyft receives tens of thousands of messages per day, so keep your messages concise. Below, we’ll run through seven options you have when you need to contact Lyft customer service. Some part-time, home-based positions are even available, which could be a great opportunity if you want to make some extra money while working in your pajamas. How can I report an accident? From experience, a sad face is more likely to get a response when you need Lyft driver support (likewise if you’re a passenger). Passengers should do the same. Uber Driver Support Email Address [Update 10-26-2016 – Some of the Uber driver support email address may not work. Open the app. Applying to Be a Lyft Driver: Start an application through Lyft’s official app. Tap 'Ride history.' His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. If you need immediate action, instead of just phone support, make sure to contact law enforcement first. Absolutely. Most of the time, you won’t need to. Grab your phone! Using any of the options we listed above to contact Lyft, you can resolve both minor and time-sensitive issues fairly quickly with the help of experts. Having the Lyft phone number is something that will come in handy for both drivers and passengers alike. Tap a ride in the ‘Earnings’ section of the app if you have an issue relating to … You can send your question or report to support@lyft.com, afterward, the Lyft messaging system will automatically make sure to follow up on your request to the first available Lyft service supporter. Why would you need to contact Lyft customer service at all? Whether you’re a driver or passenger, you may run into issues with the Lyft app from time to time. Contact Lyft In-App. Learn how to file like a pro — hear from Lyft drivers and our partners at Everlance.You’ll learn what it means to file as an independent contractor, whether the “standard mileage” or “actual vehicle expenses” deduction is better for you, and which other deductions you may be eligible for. You can search for answers to frequently asked questions by heading to the Help Center on Lyft.com. If you leave five stars, then you can specify what made your ride excellent (though you’re not required to do so). As the official name of the phone line suggests, this support channel is dedicated to time-sensitive issues — especially safety concerns — that require immediate response. Take control of your ride costs, save time with a single solution, and streamline your transportation program. Drivers are encouraged to schedule an appointment for support or service. You can also write a more detailed review in the box below the rating buttons if you so desire. 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